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FAQs
Find answers to our most common cleaning questions. Learn how we price our services, what is included in our packages, and how we ensure a sparkling, safe home.
Carpet Cleaning
1. How long will my carpets take to dry after steam cleaning?
Most carpets dry within 4–6 hours after our hot water extraction cleaning. Simply open windows or run a fan to speed things up. You can walk on them straight away — just keep it to clean socks or shoes!
2. Can you remove tough stains and pet odours from my carpet?
Yes! Our advanced steam cleaning penetrates deep into carpet fibres to lift stubborn stains, pet accidents, and odours. We pre-treat problem areas before cleaning for the best results. The sooner you book, the better — but we'll always be upfront about what's achievable.
3. How often should I get my carpets professionally cleaned?
Yes! Our advanced steam cleaning penetrates deep into carpet fibres to lift stubborn stains, pet accidents, and odours. We pre-treat problem areas before cleaning for the best results. The sooner you book, the better — but we'll always be upfront about what's achievable.
End of lease cleaning
1. Will your end of lease carpet cleaning help me get my full bond back?
Yes! Our professional steam cleaning is carried out to meet real estate agent and property manager inspection standards across Melbourne. We deep clean carpets to remove embedded dirt, stains, and odours — giving you the best possible chance of a full bond refund with no disputes.
2. What's included in your end of lease carpet cleaning?
Every job includes a pre-inspection, pre-spray conditioner, and advanced hot water extraction (steam cleaning). Our Superior package also covers pre-vacuuming, stain pre-treatment, soft brush scrubbing, and deodorising — perfect for tenants who need a thorough clean that passes even the strictest final inspection.
3. How long does an end of lease carpet clean take?
Most end of lease carpet cleans are completed within 1–3 hours depending on the size of your property. We work efficiently with minimal disruption so your carpets are fresh, dry, and ready for the final inspection without any delays to your move-out schedule.
Mattress Cleaning
1. Does professional mattress cleaning really remove dust mites and allergens?
Yes! Regular vacuuming only scratches the surface. Our advanced steam cleaning penetrates deep into mattress fibres to eliminate dust mites, bacteria, dead skin cells, and allergens that build up over time — creating a cleaner, healthier sleep environment for you and your family, especially if anyone suffers from asthma or allergies.
2. How long before I can sleep on my mattress after cleaning?
Most mattresses are ready to use the same evening! Our high-performance extraction technology removes excess moisture during the clean, leaving your mattress fresh and dry within a few hours. We recommend opening windows or running a fan to speed up drying even further.
3. How often should I get my mattress professionally cleaned?
We recommend a professional clean every 6–12 months. Your mattress absorbs sweat, skin cells, and bacteria every single night — things you simply can't see or remove yourself. Regular cleaning extends the life of your mattress and ensures a hygienic sleep surface for the whole family.
Rug/Mat Cleaning
1. Is steam cleaning safe for all types of rugs and mats?
Yes! We carry out a thorough pre-inspection before every clean to assess the rug's material and condition. Our eco-friendly, non-toxic cleaning solutions are safe for wool, synthetic, and delicate fabrics — protecting the fibres, colours, and texture of your rug while delivering a deep, hygienic clean.
2. Can you remove tough stains and odours from my rug?
Absolutely! Our advanced steam cleaning penetrates deep into rug fibres to lift stubborn stains — including pet accidents, food spills, and dirt build-up. The sooner you book, the better the results. For heavily soiled rugs, our Superior package includes dedicated stain pre-treatment for the best possible outcome.
3. How often should I get my rugs and mats professionally cleaned?
We recommend a professional clean at least once a year for most rugs. For high-traffic areas or homes with pets and kids, every 6 months keeps them looking fresh and hygienic. Regular professional cleaning also extends the life of your rug — protecting what can be a significant investment in your home.
Couch/Sofa Cleaning
1. My couch looks clean — do I still need a professional clean?
Yes! What you see on the surface is only part of the story. Couches absorb body oils, sweat, dust mites, and bacteria from daily use that regular vacuuming can't reach. A professional steam clean removes what's hidden deep in the fabric — keeping your home healthier and your furniture looking and feeling its best for longer.
2. Is it worth cleaning my old couch or should I just replace it?
In most cases, a professional clean is absolutely worth it! A quality couch cleaned properly can look and feel almost brand new again — at a fraction of the cost of replacement. Our deep steam cleaning restores the colour, freshness, and comfort of your upholstery, giving your furniture a whole new lease on life.
3. How often should I get my couch professionally cleaned?
For most Melbourne homes, once every 12 months is ideal. If you have kids, pets, or allergy sufferers in the house, we recommend every 6 months. Your couch gets used every single day — regular professional cleaning keeps it hygienic, extends its lifespan, and means you'll never have to sit on a sofa that smells less than fresh!
Curtains/Blind Cleaning
1. Do you clean curtains and blinds on-site or do they need to be taken down?
We clean curtains on-site using our advanced steam cleaning equipment — no need to take them down or disrupt your home! This means no re-hanging hassle and immediate results. For heavily soiled or mould-affected curtains that need extra treatment, we'll let you know upfront what's needed after our pre-inspection.
2. Will my curtains shrink or lose color after professional cleaning?
Not at all! We carry out a thorough inspection before every clean to identify the fabric type and choose the right method. Our eco-friendly, non-toxic solutions are specifically designed to deep clean without causing shrinkage, colour fading, or any damage — so your curtains come out looking fresh and vibrant every time.
3. Can you remove mould from my curtains and blinds?
Yes! Mould on curtains and blinds is very common in Melbourne homes, especially in winter. Our professional steam cleaning process is highly effective at removing mould, mildew, dust, and allergens that build up over time — improving both the appearance of your window treatments and the air quality inside your home.